This policy explains refunds for Rufio Stats subscriptions offered by Arbito LLC. It works alongside our Terms of Service, which describe how billing works.
Rufio Stats is free to use for tracking one team or one player, and every account can start one 30-day free trial of a paid plan — no card required. The trial never turns into a paid subscription on its own: when it ends, the account simply returns to the Free plan. Try the app before you subscribe so you know it fits.
Paid plans are billed by Arbito LLC through Stripe, our payment processor, monthly or annually, and renew automatically until you cancel. Extra stat-entry seats are billed monthly per seat on the same subscription. Rufio Stats subscriptions are not sold through the Apple App Store or Google Play.
You can cancel any time from Billing → Manage subscription in the app, which opens the Stripe billing portal. Cancellation stops future charges, and your plan stays active through the end of the billing period you've already paid for.
If you're unsatisfied, email support@arbito.co within 14 days of a charge and we will review your request directly and in good faith — there is no store in the middle, so we can just handle it.
Refunds go back to the original payment method through Stripe and usually appear within 5–10 business days, depending on your bank. Nothing here limits refund rights you have under applicable consumer-protection law.
Email support@arbito.co from your account address with the charge in question. We aim to respond within a few business days.
Arbito LLC · 212 N. 2nd St. Ste 100, Richmond, KY 40475 · support@arbito.co