Refund Policy

Effective and last updated: October 8, 2026 · Arbito LLC

Rufio Stats has a free plan and optional paid plans. For App Store purchases, request a refund from Apple. For Google Play purchases, contact Google Play or us. For website purchases, email support@arbito.co.

If you bought in the iPhone or iPad app

Apple bills and refunds App Store subscriptions. Request a refund from Apple at reportaproblem.apple.com. Apple decides refund requests. We receive store status updates through RevenueCat and update access when Apple revokes the subscription.

If you bought in the Android app

Google Play bills subscriptions bought there. Request a refund through Google Play, or email support@arbito.co with your order number. We can review developer refund requests through Play Console. A refund and stopping future renewals are separate actions; we will tell you whether a refund also ends access or cancels renewal.

If you bought on our website

Stripe processes website payments for Arbito LLC. Email support@arbito.co from the address on your account within 14 days of a charge and we will review it in good faith. We refund billing errors, such as a duplicate charge or a charge after you canceled in time, in full. Other requests are decided case by case and may be prorated for the time you used. Refunds go back to the original payment method. A refund alone does not stop a subscription from renewing. We confirm cancellation separately when a refund includes ending the subscription.

Trials, renewals and canceling

• Eligible website subscriptions start with 30 days free, once per Rufio account. Apple and Google Play determine eligibility for their introductory offers; the store confirmation shows the offer and its length. For Apple purchases, cancel at least 24 hours before the trial ends to avoid the annual charge. For Google Play and website trials, cancel before the trial ends.
• Paid plans renew automatically each year. Cancel Apple subscriptions at least 24 hours before renewal. Cancel Google Play and website subscriptions before renewal to stop the next charge. You keep the plan until the end of the period you paid for.
• Deleting the app or your account does not cancel a store subscription. Cancel it first.
• A plan we gift to an account costs nothing and has nothing to refund.

See also our Terms of Service. Questions: support@arbito.co.

Contact

Arbito LLC · 212 N. 2nd St. Ste 100, Richmond, KY 40475 · support@arbito.co